Refund policy

Returns
Our policy lasts 30 days. If more than 30 days have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a refund, you must notify us by E mail stating the reasons for wishing to return the goods within 30 days of receipt. The goods must be unused and in 'as new' condition e.g. the product packaging and contents must be without damage and unmarked.  On receipt of the returned goods we will at our discretion offer an exchange (if replacement goods are available) or a refund which will be issued within 14 days.
All returns should be by Recorded Delivery as we cannot accept any liability for items lost in the post and must include proof of purchase or receipt. Postal Charges for returns will not be refunded and are at your expense.
If an item is returned as 'Undelivered' by the Postal Service for any reason only the purchase price (minus any PayPal/Credit Card Fees if applicable) will be refunded.

Paints, Cements, Thinners and similar products are exempt from refunds.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. If you paid by PayPal your refund amount will be minus the original PayPal Fees (this is due to a change in policy at PayPal whereby they do not now refund the applicable fees to us in the event of us issuing a PayPal refund to you).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@blackmikemodels.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item (if available), send us an email at sales@blackmikemodels.co.uk within 30 days of receipt as above.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will thus be notified about the return.

Shipping
To return your product after notifying us, you should mail your product to: 
BlackMike Models, Bealach Na Ba, Piperton Brechin. Angus DD9 7QZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and will not accept liability for goods lost in the post.